Refund policy

Applicability of this Policy

By using the AMARR website or placing an order with us, you acknowledge and agree to be bound by this Return, Exchange & Cancellation Policy. If you do not agree with the terms outlined below, please refrain from placing an order.

AMARR reserves the right to modify this policy at any time without prior notice. The version published on our website at the time of your purchase will apply to your order.

Return & Exchange Policy

  • Returns are accepted only if the product is received damaged or has a manufacturing/print defect.

  • An uninterrupted unboxing video recorded from the moment the package is opened is mandatory for all damage or defect claims. Claims submitted without an unboxing video may not be eligible for review.

  • If you require a size exchange, you may request one within 3 days of delivery, subject to product availability.

Exchange Charges

  • T-Shirts / Vests: ₹150 (covers two-way shipping)

  • Hoodies / Zip Hoodies / Sweatshirts / Sweatpants: ₹250 (covers two-way shipping)

Reverse Pickup

  • Our courier partner will attempt pickup twice.

  • If pickup is unavailable or unsuccessful, you will be required to ship the product to our warehouse at your own expense.

  • Reverse pickup services are subject to availability in your PIN code.

Quality Check

All returned or exchanged products undergo a quality inspection upon arrival at our warehouse.

Requests will only be approved if the product is:

  • Unused

  • Unwashed

  • In its original condition

  • Returned with all original tags and packaging intact

Products showing signs of wear, washing, alterations, damage caused by the customer, or missing tags may not qualify for an exchange or return.

Exchange Timeline

Approved exchange requests are generally processed within 7–10 business days after the returned product successfully passes quality inspection.

If the requested size is unavailable, we will offer:

  • Another available size (if possible),

  • An alternate product of equivalent value, or

  • Store Credit, at AMARR's discretion.

Refunds

Returns approved due to damaged or defective products will be refunded only as Store Credit, unless otherwise required under applicable law.

Store Credit:

  • Will be issued after the product passes quality inspection.

  • Will be sent to your registered email address.

  • Is valid for 3 months from the date of issue.

  • Is non-transferable and non-refundable.

  • Can be redeemed only on purchases made through AMARR.

Shipping charges are non-refundable.

Order Cancellation

  • Cash on Delivery (COD) orders may only be cancelled before they have been dispatched from our warehouse.

  • Prepaid orders cannot be cancelled once confirmed.

Eligible Reasons for Return or Exchange

A request may be considered if:

  • The product received is damaged.

  • The product has a manufacturing or print defect.

  • An incorrect product has been delivered.

  • The requested size exchange falls within the eligible exchange period.

  • Parts or accessories (if applicable) are missing.

Customer Support

For any questions regarding returns, exchanges, cancellations, or store credits, please contact us at:

Email: amarrclothing.in@gmail.com

Please include your Name, Order ID, and a brief description of the issue. For damaged or defective products, kindly attach the required unboxing video and relevant photographs.

Our support team is available Monday to Saturday, 11:00 AM – 6:00 PM (IST). We aim to respond to all queries within 24 business hours.